Cannot remove norton utilities

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Sep 1, 7 0 10, 0. Hello, Recently I downloaded and installed Adobe Shockwave Player for testing purposes which I made sure Norton installer was unchecked.

However, that didn't matter apparently because now I am receiving constant popups from Norton Utilities 16 notifying me the installation of Norton Utilities 16 has failed and obviously wants me to download their intrusive software.

I have tried multiple things to get rid of it, and for some reason it isn't gone. None of the above steps I've taken has successfully gotten rid of this crap. It's gotten to the point where when this popup appears, it re-adds the directories and files back to my system that I already deleted. It also creates a directory called "NortonWrapper" which disappears once I close the popup window.

I'm not sure what else to do. Any ideas? Lutfij Splendid Moderator. Oct 7, 1, 4 22, I never use Norton, if it's worth anything. I'd suggest trying to backup your critical information and then re-installing your OS seeing how it's not yet gone after you've run a slew of tasks including removing it from the list of installed software.

Jan 14, 0 20, DO you have a backup image to restore to? Any restore points prior to when this SHockwave and Norton fiasco was added? BFG Respectable. Sep 17, 0 2, Like other Adobe software such as Flash, never download the full installer but always go through the download troubleshooting page to get the non-bundled MSI installers such as here for Shockwave.

And like other Norton products, the installer is quite tenacious and embeds itself deep into many places to resist removal or actually break things if removed.

They have a help page for handling just this problem , but it doesn't tell you to first uninstall the offending software that installed it in the first place Shockwave or to use the task scheduler entries to find the locations of associated files which aren't removed if you only follow their advice. These are people who cannot believe it is even remotely possible that anyone may not want to install or reinstall their software in the future, so they make it as easy as possible to do so by leaving all the install files on your disk.

There's a company you want in Ring0, isn't it? Karadjgne Distinguished Herald. Dec 26, 0 19, Most of those tenacious type programs have other links in the registry that don't respond to the full name, they won't be found from Norton or Symantec. I personally use Riva Uninstaller, it's an advanced Uninstaller that traces all the links so you can uninstall the orphans too. Standard uninstalls like the basic one in windows, does actually nothing but remove the exe address link, the program is still there, windows just no longer sees it, but it doesn't mess with the registry, so on boot, it's still trying to link something that's not visible, and you get the 'it's not there or not working' pop up.

Using the registry cleaner tool in CCleaner is somewhat similar to RU, but not as invasive or as thorough. Norton VPN optional? Q Activity blocked by Norton, but not found during scans. Similar threads Solved! How To solve Error: "," in Norton Antivirus? Post thread. Laptop Tech Support. Laptop General Discussion. Moderators online.

The important thing about editing the registry is first to back it up -- Under the File menu Export -- then if necessary you can always put it back to what it was. As I mentioned in my original post, this particular laptop has multiple, serious issues, for a still unknown reason. Most Control Panel items don't work, lots of services won't start up, and so couldn't back up the Registry before making my deletion, another reason I was a bit hesitant to delete anything.

I've read too many stories of registry edits gone wrong! Thanks again for all the help here - was very helpful to get a quick answer that solved the issue. Of course, I might also suggest that the Norton Removal Tool be edited, if possible to be able to bypass this problem to begin with, and simply delete the Norton Utilities registry key along with removing all the other things as well Thanks again! Back to top. Reg: Nov Kudos 0. I have the same question 0. Accepted Solution. View Accepted Solution in Context.

Reg: Apr But hang on to see if anyone has better suggestions based on similar experience. Reg: Feb Kudos 2 Stats. You're welcome. Glad to hear your adventures in registry editing were successful! I hope you are able to resolve the underlaying problem -- do let us know when you do. This thread is closed from further comment.

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